Shipping policy
Shipping Policy – Riivara by Ritu
Thank you for shopping with Riivara by Ritu. We are committed to delivering your jewellery safely and on time.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on Sundays or public holidays.
2. Shipping Time
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Standard Delivery: 4–7 business days across India
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Metro Cities: 3–5 business days
Delivery timelines may vary slightly depending on your location and courier partner availability.
3. Shipping Charges
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Free Shipping on all prepaid orders.
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Additional charges may apply for Cash on Delivery (if applicable)
4. Order Tracking
Once your order is shipped, you will receive a tracking link via SMS/Email/WhatsApp, allowing you to track your shipment in real time.
5. Packaging
All Riivara products are carefully packed in premium packaging to ensure they reach you in perfect condition.
6. Delivery Delays
While we strive to deliver on time, delays may occur due to unforeseen circumstances such as weather, courier issues, or high demand periods.
7. Incorrect Address
Please ensure that your shipping details are accurate. Riivara by Ritu is not responsible for delays or losses due to incorrect or incomplete addresses.
8. Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 24 hours of delivery with proper photos or videos for quick resolution.
9. Contact Us
For any shipping-related queries, feel free to reach out:
📧 Email: riivarasupport@gmail.com
📞 WhatsApp: +91-9654434327
Note: Delivery timelines are estimates and may vary depending on external factors.