Refund policy
🔁 Return & Refund Policy – Riivara by Ritu
📦 Return Eligibility
At Riivara by Ritu, you may request a return within 7 days of delivery. The product must be unused, unworn, and in original packaging with all tags and invoice intact. Returns that do not meet these conditions may not be accepted.
❌ Non-Returnable Items
Returns are not accepted for customized or personalized jewellery, earrings (for hygiene reasons), gift cards, and items purchased on sale or discount.
🔄 Exchange Policy
Exchanges are allowed within 10 days of delivery only in cases of size issues or damaged/defective products, and are subject to product availability.
🚚 Return Process
To initiate a return or exchange, Please login into your account and you will be get return button for make any return, Also you can email us at riivarasupport@gmail.com with your Order ID, reason for request, and product images (if applicable). Our team will review and guide you through the process.
💸 Refund Policy
Refunds are processed only after the returned product passes a quality check. Once approved, refunds will be completed within 5–7 working days via the original payment method or bank transfer for COD orders.
🚫 Cancellation Policy
Orders can be cancelled within 12 hours of placing the order. Once the order has been shipped, cancellation is not possible.
⚠️ Damaged or Incorrect Product
If you receive a damaged or wrong product, please report it within 48 hours of delivery with clear photo or video proof. We will provide a replacement or full refund.
🚛 Return Shipping
Return shipping is free only for defective or incorrect items. For all other returns, the shipping cost must be borne by the customer.
📩 Contact Us
For any queries or assistance, please contact us at:
📧 riivarasupport@gmail.com