Frequently Asked Questions

Orders & Payments

What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and other payment options available at checkout.

Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placing them. Please email us at riivarasupport@gmail.com as soon as possible.

Is it safe to shop on Riivara?
Absolutely. Our store uses SSL encryption and secure payment gateways to keep your information protected at all times.

Shipping & Delivery

How long does delivery take?
Within India: 4–7 business days. International orders: 10–20 business days depending on your location.

Do you offer free shipping?
Please check our current shipping offers at checkout — we periodically run free shipping promotions.

How do I track my order?
You’ll receive a tracking link via email once your order is shipped. You can also visit our Track Your Order page.

Products & Quality

Will the jewelry tarnish?
All Riivara pieces feature an anti-tarnish gold-tone finish. With proper care, they stay radiant through daily wear. See our Jewelry Care Guide for tips.

Are your pieces nickel-free?
We strive to use skin-friendly materials. If you have specific metal sensitivities, please contact us before purchasing.

What is the jewelry made of?
Our pieces are crafted with gold-tone plated alloy with an anti-tarnish protective coating, designed for long-lasting wear.

Returns & Exchanges

What is your return policy?
We accept returns within 7 days of delivery for unused, undamaged items in original packaging. Please email us to initiate a return.

How do I exchange a product?
Contact us at riivarasupport@gmail.com with your order number and the item you’d like to exchange. We’ll guide you through the process.

What if my item arrives damaged?
We’re so sorry if that happens! Please email us within 48 hours of delivery with photos of the damage and we’ll make it right immediately.

Still Have Questions?

We’re happy to help. Reach us at riivarasupport@gmail.com or DM us on Instagram @riivara_by_ritu. We respond within 1 business day.